About our Practice

585 Old Cleveland Rd

 Appointments

• All consultations with a doctor require an appointment
• Acute injuries and illnesses will always be given priority
• One appointment per patient
• Children under 14 must be accompanied by a parent or guardian
• Long appointments are available if you have several items or a complex issue to discuss
• A non-cancellation fee may apply if you do not attend an appointment. Two hours notice of cancellation is required.

Accessing After-hours Health Care

• Outside our normal hours, our patients can access Family Care Medical Services, a fully accredited deputising service, by phoning 13 SICK

Results

• All results need to be discussed face to face with a doctor

About Billing

• This practice privately bills patients
• The standard consultation fee is $79.00 (Medicare rebate is $37.05) and is payable at the time of the consultation, or an account fee will be added
• All patients on a pension or who have a Health Care Card are billed a reduced fee of $63.50 (Medicare rebate is $37.05)
• DVA Gold Card holders have their accounts paid by DVA
• Full private fees apply to all consultations on Saturday mornings
• Payment can be via cash, cheque, EFTPOS, MasterCard, Visa or American Express

Phone Calls

• Should you wish to speak with your doctor, please leave a message with reception and the doctor will return your call when possible
• If the call is regarding a medical condition, it may be appropriate to make an appointment to see a doctor

Privacy in the Practice

• The provision of quality health care requires a doctor-patient relationship of trust and confidentiality
• A copy of our privacy policy is available on request

Referrals and Prescriptions

• You need to make an appointment to see a doctor for all scripts and referrals
• If you have lost your script or referral, the doctor will decide if another can be issued without an appointment; a $15 administration fee may be charged
• It is illegal to back-date referrals

Reminder System

• We have a comprehensive reminder system for routine health checks. Please inform us if you do not wish to be contacted