Patient Information

Appointments
  • All consultations with a doctor require an appointment.
  • Acute injuries and illnesses will always be given priority.
  • One appointment per patient.
  • Children under 14 must be accompanied by a parent or guardian.
  • Long appointments are available if you have several items or a complex issue to discuss.
  • A non-cancellation fee may apply if you do not attend an appointment. Two hours notice of cancellation is required.
Accessing After-hours Health Care
  • Outside our normal hours, our patients can access Family Care Medical Services, a fully accredited deputising service, by phoning 13 SICK.
Results
  • All results need to be discussed face to face with a doctor.
About Billing
  • This practice privately bills patients.
  • The standard consultation fee is $80.50 (Medicare rebate is $37.60) and is payable at the time of the consultation, or an account fee will be added.
  • All patients on a pension or who have a Health Care Card are billed a reduced fee of $64.50 (Medicare rebate is $37.60).
  • DVA Gold Card holders have their accounts paid by DVA.
  • Full private fees apply to all consultations on Saturday mornings.
  • Payment can be via cash, cheque, EFTPOS, MasterCard, Visa or American Express.
Phone Calls
  • Should you wish to speak with your doctor, please leave a message with reception and the doctor will return your call when possible.
  • If the call is regarding a medical condition, it may be appropriate to make an appointment to see a doctor.
Privacy in the Practice
  • The provision of quality health care requires a doctor-patient relationship of trust and confidentiality.
  • A copy of our privacy policy is available on request.
Referrals and Prescriptions
  • You need to make an appointment to see a doctor for all scripts and referrals.
  • If you have lost your script or referral, the doctor will decide if another can be issued without an appointment; a $15 administration fee may be charged.
  • It is illegal to back-date referrals.
Reminder System
  • We have a comprehensive reminder system for routine health checks. Please inform us if you do not wish to be contacted.

585 Old Cleveland Rd

Monday - Friday
7.00am – 6.00pm

Saturday
7.00am – 12.00pm

Sunday
Closed

Public Holidays
Closed

577 Old Cleveland Rd

Monday - Friday
7.00am – 6.00pm

Saturday
Closed

Sunday
Closed

Public Holidays
Closed